Terms & Conditions

Welcome to LumoraLiving, These Terms & Conditions govern your access to and use of our website, services, and purchases. By using our site, you agree to these Terms. Please read them carefully.

1. General Use of Our Website

By accessing or purchasing from LumoraLiving, you confirm that you are at least 18 years old or have parental/guardian consent.
You agree to use our website only for lawful purposes and not to engage in any activity that could damage, disable, or impair our services.
We reserve the right to refuse service to anyone who violates these Terms.

2. Products & Orders

We strive to ensure that product descriptions, images, and specifications on our site are accurate and up to date. However, minor variations in color, size, or design may occur due to manufacturing or display differences.
By placing an order, you are making an offer to purchase, which we may accept or decline. Acceptance occurs once we confirm your order by email.
Prices are listed in USD unless otherwise stated. We reserve the right to change prices at any time.

3. Payments

Payments are processed securely via trusted third-party providers such as PayPal, Shopify Payments, or Stripe.
We do not store your credit card or bank account details.
By providing payment details, you confirm that you are authorized to use the payment method.

4. Shipping & Delivery

Standard delivery timeframe is 5–10 business days depending on product and supplier location.
Delivery delays caused by customs clearance, incorrect addresses, or force majeure events (such as natural disasters, strikes, or global shipping disruptions) are not our responsibility.
Customers are responsible for ensuring that shipping information is accurate and complete.

5. Returns & Refunds

Our Refund & Returns Policy applies to all purchases.
Returns are accepted within 30 days of delivery, subject to conditions outlined in our policy (including video proof of defects).
Refunds are processed within 5–10 business days after approval.
Non-refundable items include hygiene-related products, digital goods, and clearance/final sale items.

6. Customer Responsibilities

You must provide a valid email address, phone number, and shipping address when placing an order.
If delivery fails due to incomplete or incorrect address details, reshipment fees may apply.
Customers are expected to check tracking information and collect packages promptly.

7. Intellectual Property

All content on LumoraLiving.us, including text, graphics, logos, and product images, is owned by or licensed to LumoraLiving (by MdmHost LTD).
You may not copy, distribute, or reproduce any content without prior written consent.

8. Limitation of Liability

LumoraLiving and MdmHost LTD shall not be held liable for indirect, incidental, or consequential damages, including but not limited to lost profits, delays, or data loss.
Our maximum liability is limited to the total amount paid for the product in question.

9. Governing Law

These Terms are governed by and construed in accordance with the laws of the United Kingdom.
Any disputes will be subject to the exclusive jurisdiction of UK courts, unless otherwise required by consumer protection laws in your country.

10. Policy Changes

We may update these Terms from time to time to reflect changes in our services, policies, or legal obligations.
Updated versions will be posted on this page with a revised “last modified” date.