Privacy Policy

At LumoraLiving, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your data when you visit or purchase from our website. By using our website, you agree to the terms outlined in this policy.

1. Information We Collect

When you interact with LumoraLiving, we may collect the following information:

Personal details such as your name, email address, phone number, and billing/shipping address.
Payment information provided at checkout. We do not store card or bank details — these are processed securely by trusted third-party providers (PayPal, Shopify Payments, Stripe).
Order details, including products purchased, order value, and delivery preferences.
Technical data such as IP address, browser type, operating system, and device information for site optimization and security.
Cookies and tracking data to analyze site performance, personalize content, and improve your experience.

2. How We Use Your Information

We use your data only for legitimate business purposes, including:

To process, confirm, and deliver your orders.
To provide order updates, customer service, and support.
To handle refunds, returns, and disputes as per our policies.
To improve our website, services, and marketing campaigns.
To prevent fraud, protect transactions, and ensure account security.
To comply with legal, tax, and regulatory requirements.

3. Sharing of Information

We do not sell, rent, or trade your personal information. However, we may share your data in limited situations:

Payment processors such as PayPal or Stripe to complete transactions securely.
Fulfillment partners such as CJdropshipping and logistics providers to deliver your products.
IT and analytics services that help us run and improve our website.
Legal or regulatory authorities when required by law.

4. Data Retention

We retain your information only as long as necessary for the purposes outlined above:

Orders and invoices are kept for a minimum of 6 years to comply with legal/tax obligations.
Customer support communications may be stored for up to 2 years.
Cookies and browsing data are retained according to browser settings (typically 30–365 days).

After these periods, your data is securely deleted or anonymized.

5. Data Security

We take reasonable technical and organizational measures to protect your data from unauthorized access, loss, or misuse. These include:

Secure Sockets Layer (SSL) encryption on our website.
Restricted access to personal data by authorized staff only.
Regular system monitoring, backups, and security audits.

However, no method of online transmission is 100% secure, so while we work hard to protect your data, we cannot guarantee absolute security.

6. Your Rights

Depending on your location, you may have the following rights:

Access – Request a copy of the data we hold about you.
Correction – Ask us to correct any incomplete or inaccurate data.
Deletion – Request deletion of your personal data where applicable.
Restriction – Limit how we use your data in certain situations.
Data portability – Request a copy of your information in a usable format.
Opt-out – Unsubscribe from marketing emails at any time using the link provided or by contacting us.

To exercise your rights, email us at support@lumoraliving.us.

7. Children’s Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal data from children. If we discover that we have received such data, we will delete it immediately.

8. Third-Party Links

Our website may contain links to third-party websites. Please note that we are not responsible for the privacy practices of those sites, and we encourage you to review their policies before providing any personal data.

9. International Users

As LumoraLiving is operated globally with fulfillment partners, your data may be transferred and processed outside your country of residence, including the United Kingdom, United States, and China (CJdropshipping warehouses). We ensure such transfers comply with applicable laws and safeguards.

10. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or services. The revised version will always be posted on this page with an updated “last modified” date.